Overview
Our refund and returns policy lasts 7 days from the date of delivery. If 7 days have passed since your package was delivered, we cannot offer you a full refund or exchange.
To be eligible for a return, your vintage jewelry piece must be unaltered and in the exact same condition that you received it. It must also be returned in its original packaging, including any jewelry boxes, pouches, or certificates provided.
Due to the unique and delicate nature of vintage jewelry, items showing signs of extra wear, resizing, or alterations after delivery cannot be accepted for a return.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at anewvintagejewelry@gmail.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Shipping returns
To return your product, you should mail your product to: Kula Hawaii PO Box 901352
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Important Note: Since jewelry items are high-value, you must use a trackable shipping service and purchase shipping insurance. We cannot guarantee that we will receive your returned item, and we are not responsible for packages lost in transit during return shipping.
Need help?
Contact us at anewvintagejewelry@gmail.com for questions related to refunds and returns.